Jones/NCTI, a Jones Company, takes the guesswork, time, and expense out of customer calls with LogiCALL and Acselleration solution tools. This decision tree methodology can guide customer service agents through decision-making processes to allow your company to meet and surpass call center performance and revenue goals by increasing employee productivity. Incorporating e-learning, supervisory support tools, and management administration and reporting, this series is the only solution designed specifically for broadband call centers that is proven to accelerate productivity over time. Logicall and Acselleration Series can address critical performance issues related to: sales goals, customer retention, employee turnover, product rollouts, and ongoing training.