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Product Demos
Welcome to the product demo area. The following demos provide an up-close look at several Jones/NCTI programs. Below you will find a link to each demo, a brief description of the product, and an indication of the demo format. You may be asked a few questions prior to viewing the demo.
Enjoy, and thank you for visiting the Jones/NCTI Web site!
To access the demos, please click on any of the following links:
This online course introduces digital voice service as it is being launched by most broadband cable companies. Any cable system employee, from a customer service representative, to a sales consultant, to a department head, can benefit by learning what digital voice service is all about.
 View Digital Voice Customer Care: Overview Demo
 View Course DescriptionComposed of ten chapters covering the latest in VoIP technology and practices, the IP Voice e-learning course uses full-motion video and animation to closely mirror a hands-on learning environment.
View IP Voice Demo
View Course Description
Take the guesswork, time, and expense out of customer calls with LogiCALL Decision Tools. These real-time customer contact tools use decision tree methodology and database intelligence to guide customer service agents through decision-making processes. The tools are accessed through an agent's desktop and prompt him/her to follow a series of mouse click-through questions and answers with customers. LogiCALL Decision Tools can operate in an ASP model, or they can be licensed and hosted by the client company.
View LogiCALL Troubleshooting Demo (audio required)  View LogiCALL Job Aids Demo |
